U.S. Jack Company – Customer Service:

Mailing Address
U.S. Jack CO.
P.O. Box 8826
Benton Harbor, MI 49023

Physical Address
U.S. Jack CO.
1125 Industrial Ct.
Benton Harbor, MI 49022

Phone, Fax, and E-mail
Phone: 269-925-7777; Toll Free: 1-800-535-2257
Fax: 269-925-6656
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Ordering Information
You can place an order in any of the following ways:

  • Online: from any page on our website, hit the ‘buy now’ button and follow the instructions provided on our secure server.  After providing all of your pertinent information, you will be able to review your order prior to placing it.  You will also receive an e-mail confirmation of your order and receipt.
  • Phone: call us at 269-925-7777 or 1-800-535-2257 8 – 5 EST, M – F.
  • Fax: fax us your order, providing as much information as possible.
  • E-mail: e-mail your order to: This email address is being protected from spambots. You need JavaScript enabled to view it., providing as much information as possible.

We currently accept online orders for shipment to the continental U.S. ONLY.

Secure Server
U.S. Jack CO. uses a Thawte SSL Web Server Certificate to make sure that all information you provide (billing, shipping, credit card) is encrypted for maximum security.  Verify our Thawte Certificate here.

Privacy Policy
U.S. Jack CO. does not keep credit card information on file and does not share your personal information with any third parties.  View our Privacy Policy here.

Shipping Information
We ship by UPS or a National Motor Freight Carrier.

Orders shipped via UPS weighing less than 100 lbs. will have the UPS shipping fee calculated during checkout.  All other orders require us to quote a shipping cost after receipt of the order.  You will receive an e-mail detailing shipping costs once they have been added to your order.

Payment Information
We accept the following major credit cards: Visa, MasterCard, and Discover.  We do not accept American Express.  Your credit card will be billed at the time your order is shipped.

Questions?
Please let us know if there are other questions you have about shopping at U.S. Jack CO.  You may contact us via the methods outlined above.

Refund & Warranty Policies

Return Policy:

If you wish to return a new product within 14 days of purchase, you must first receive a Return Goods Authorization (RGA #) from us and state the reason why you wish to return the product.  In addition, there will be a 15% restocking charge and shipping/ freight will be prepaid at your expense.  We can only refund shipping/ freight costs if the return is a result of our own error.  Please contact us ( via phone, fax, or e-mail) to alert us of your return, request an RGA #, and tell us the reason for your dissatisfaction.  Your satisfaction with our products is of the utmost importance to us.

After 14 days of purchase, no product returns will be allowed.  No exceptions. 

Warranty Policy:

All U.S. Jack manufactured products are warranted for a period of one year against defects in material and workmanship.  This warranty is limited to the original consumer purchaser.  Warranty does not cover damage due to accident, neglect, misuse, or products that have been altered or modified, or to which attachments not recommended by the manufacturer have been added.  Proof of purchase is required and all warranty claims should be submitted directly to U.S. Jack CO. with a receipt, a description of the problem/ issue, along with your name, address, and phone number/ contact information.  We will either repair or replace the product, as specified by the terms of this warranty policy.

Please package the merchandise carefully to avoid damage during the return shipment and send it to:

U.S. Jack CO.
Attn: Robert Mulson
1125 Industrial Court
Benton Harbor, MI 49022

P: 269-925-7777; or Toll Free: 1-800-535-2257
F: 269-925-6656
E: This email address is being protected from spambots. You need JavaScript enabled to view it.

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